Got a question? Don't worry, here at the answers to the most common questions about out platform and service.
InsightWise employs a multi-layered verification system. Our AI only draws conclusions directly from your source documents, with every insight linked to specific evidence. Whether it's a transcript quote, report excerpt, or video timestamp, you'll see the exact source alongside each finding. For complex analyses, our system uses a 'cross-reference and validate' approach, requiring multiple evidence points before presenting a conclusion. This means you get the speed of AI with the reliability your clients expect.
InsightWise handles all standard document formats including Word (.docx), Excel spreadsheets (.xlsx, .xls), PDFs, and plain text files (.txt). For interview analysis, InsightWise processes both audio and video recordings, automatically transcribing them for deeper analysis. This versatility means you can upload your research in its original format without time-consuming preparation, letting you focus on extracting strategic insights rather than managing file conversions.
Yes, we can work with your team to build your unique frameworks and methodologies on InsightWise. We'll ensure outputs align with your firm's approach and thinking, maintaining consistency across your team's work.
You can sign up and get started in minutes.
For paid users, our onboarding process includes a 30-minute personalised training session and dedicated support. We also provide templates and best practices based on your specific use cases.
Your data is only used for the purposes you intend, with no unauthorised access or use. It is securely hosted in the cloud within a private network, providing robust protection against unauthorised access and ensuring your information remains safe and confidential. You can learn more about data privacy here.
Flexibility is a key part of our service. You can upgrade or downgrade your plan at any time, reflecting our commitment to adaptability. We ensure smooth transitions, handling changes with precision to avoid disruption.
Your satisfaction is our priority. If you are not satisfied with our service, you can request a refund within the first 30 days of your subscription. Please contact us to initiate the refund process. We are committed to resolving any issues and ensuring a positive experience for our users.
For enterprise users, our team is available to help you with any specific integration needs or questions, ensuring that our tools work smoothly with your current setup.
Transparency is important to us. There are no hidden fees or additional costs associated with our services. The pricing you see includes all features and support. If you choose to upgrade or add more features, any additional costs will be clearly communicated. We aim to provide value without any surprises.
